Every ticket arrives investigated.

Hinto is the customer support platform that finds the cause, states its confidence, drafts the reply, and hands engineers what they need. You stay the human who sends it.

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Slack investigation preview

app.gethinto.com

A Hinto case file with what the session showed, the cause, a drafted reply, and an engineering handoff.
Captured from the live console. The case file, with what the session showed.

who it is for

Built for the team that still owns support

Early-stage B2B SaaS, seed to Series A. When a customer hits a real bug, the ticket lands on an engineer. Hinto does the digging so that engineer is not reconstructing the session by hand.

Video

The film of an engineer getting a real ticket, already investigated, will play here.

how it works

A customer writes in Slack

Hinto watches the channels you choose and opens a ticket the moment the thread is a real problem.

Video

The film of a customer writing in Slack, and Hinto picking it up, will play here.

how an investigation starts

You see what they did in your product.

A Slack message is not a repro. Hinto already has the visit. On the case file it becomes a short story. What they tried, what failed, then the cause. You still send the reply.

SESSION STORY

matched to this ticket

Priya opened Checkout and picked monthly. The form posted the yearly price id. She paid. She tried again. Same charge.

The checkout form maps the monthly selection to the yearly Stripe price id.

You see it in Inbox

Cause, drafted reply, and engineering handoff sit on the case file. A human on your team still sends the reply.

Video

The film of the Inbox case file, with cause and draft, will play here.

pricing

One plan. A founding price for the first teams.

Starter

$199per month

up to 300 hosted investigations a month

First 20 teams pay $149 a month, for as long as they stay subscribed.

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why we are building this

Deflection is not an answer.

Support did not get harder because customers got needier. It got harder because products got deeper, and the ticket never says what actually happened.

The industry's answer has been deflection: a bot that stands between your customer and an answer, hoping they give up. We think that is backwards.

Every ticket deserves an investigation. No human should have to run one by hand. You stay the human who replies. Wade does the digging.

Lira, building hinto

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