SESSION STORY
Priya opened Checkout and picked monthly. The form posted the yearly price id. She paid. She tried again. Same charge.
The checkout form maps the monthly selection to the yearly Stripe price id.
product
The ticket never says what happened.
Hinto decides which session, which errors, and which code an investigation needs. It fetches the evidence, states the cause with honest confidence, drafts the reply, and hands engineers what they need. Your team still sends it.
Start free trialwhere we come from
Support got harder because products got deeper.
Customers still write in when something breaks. The ticket rarely says what they actually did in your product, which errors fired, or which commit was live.
The industry's answer has been deflection: a bot that stands between your customer and an answer, hoping they give up. That trades one problem for another.
Hinto answers with investigation. Every ticket deserves to be read against real evidence before a human spends an hour reconstructing the session by hand.
what we propose
Every ticket arrives with the work already done.
what lands on your desk · per ticket
- cause and confidence, stated honestly
- a drafted reply, ready to review
- an engineering handoff, evidence attached
the closed loop
From Slack message to engineering brief.
intake
A customer writes in Slack
Hinto watches the channels you choose and opens a ticket the moment the thread is a real problem. Findings post back into the same thread. Your team approves or edits before anything goes to the customer.
Slack investigation preview
evidence
The visit is already on the case file.
A Slack message is not a repro. When your product runs the browser SDK, Hinto matches the visit to the ticket and turns it into a short story: what they tried, what failed, then the moments that matter.
investigation
Cause, confidence, and what was checked.
Hinto reads the session, connected errors, and the code at the commit that was live when the bug happened. It states the likely cause and how sure it is. Probably is a real answer. Every investigation records what it read and what it could not check.
inbox
Drafted reply. Human still sends.
Cause, confidence, and a drafted reply sit on the case file in Inbox. Slack findings post automatically. A human on your team reviews, edits if needed, and sends the customer reply.
handoff
Engineers get the brief in their agent.
When the fix needs engineering, Hinto files a Linear issue with cause, confidence, and evidence attached. Your coding agent can pull the same investigation over MCP in Cursor or Claude Code.
linear
Issue filed with cause, confidence, and the evidence bundle attached.
mcp
Your coding agent pulls the same investigation in Cursor or Claude Code.
you stay in control
A human still sends the reply.
Hinto investigates and drafts. Your team reviews, edits if needed, and sends. Nothing goes to the customer without a person on your side choosing to send it.